FAQs

HOW CAN I CONTACT YOU? 

Email us at konbistoreau@gmail.com and we will get back to you within 48 hours. 

 

WHAT IS YOUR REFUND POLICY? 

We offer a 30 day money back guarantee if the product has arrived faulty, or doesn’t match the description. Please review our Refund Policy link to view our full policy.  

 

ARE YOUR PRODUCTS AUSTRALIAN MADE? 

Unfortunately, not yet. We are still a growing business and are reinvesting the much-needed funds into developing an Australian owned and operated manufacturing plant to support Australian workers and our economy.  

 

HOW LONG DO YOUR PRODUCTS LAST FOR? 

All of our products have gone through rigorous testing to ensure the highest standard possible and for longevity of the product. Although the length of time can depend on how it is used and how often. Correct use, cleanliness and storage will all have an impact on the longevity of the product.   

 

WHERE DOES THE COMPANY OPERATE FROM? 

Konbi Store AU is Australian owned and operated. Our HQ is located in Gold Coast, Australia.  

  

WHAT TYPES OF PAYMENT DO YOU ACCEPT? 

We accept all major forms of payment, including credit cards, PayPal etc.  

 

IS DELIVERY FREE? 

Yes delivery is free Australia wide for all orders. 

 

HOW LONG DOES DELIVERY TAKE? 

It can 1-2 days to process your order, and 7-10 days for your order to arrive.